Privacy Policy

reMYnd

Better in the second half.

Privacy Policy

Effective Date: 1 March 2026 | Last Updated: 29 June 2026

1. Introduction

reMYnd (“we”, “us”, “our”) is a brain health and dementia prevention program created and operated by Alpha Fitness and Education Pty Ltd as trustee for the Ferstera Family Trust (ABN: 41 426 334 351). We are committed to protecting your personal information and handling it with transparency, care, and respect.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what your rights are. It applies to all participants, website visitors, and users of the reMYnd program, member portal, and any associated platforms.

By joining reMYnd or using our services, you agree to the collection and use of information in accordance with this policy.

2. About reMYnd

reMYnd is an evidence-based lifestyle program designed to support brain health in midlife adults aged 40–65. The program is delivered online via a member portal and website, and is operated by:

Alpha Fitness and Education Pty Ltd ATF Ferstera Family Trust

ABN: 41 426 334 351

Ipswich QLD 4305

Email: hello@remynd.com.au

Website: www.remynd.com.au

3. Information We Collect

3.1 Information You Provide Directly

Full name, email address, and contact details (on signup)
Date of birth and general health background (to personalise your program)
Health, fitness, cognitive and wellbeing assessment data collected during the program
Payment information (processed securely via Stripe – we do not store card details)
Communications you send us (emails, forum posts, feedback)

3.2 Participant Code System

To protect your privacy during assessments and research, each participant is assigned a unique anonymous participant code in the format RM001, RM002, and so on. This code contains no identifying information and is used in place of your name on all assessment forms, trackers, and research data. The link between your code and your identity is stored securely and is accessible only to authorised program staff.

3.3 Wearable and Connected Device Data

Where you choose to connect a wearable device or health monitoring technology (including via integrated partner platforms such as AiCarer), the program may collect data including heart rate, activity levels, sleep patterns, and related biometric information. This data is collected only with your explicit consent and is used solely to personalise your program experience, support your progress monitoring, and, where separately consented, contribute to de-identified research. You may disconnect your device at any time via your program settings.

3.4 Information Collected Automatically

Website usage data (pages visited, time on site) via cookies and analytics tools
Device and browser type
IP address (anonymised where possible)

3.5 Information from Third Parties

We may receive basic account information if you sign up or log in through a third-party platform. We only receive what is necessary to manage your membership.

4. How We Use Your Information

We use your personal information to:

Deliver and personalise the reMYnd program to you
Communicate with you about your membership, progress, and program updates
Process payments and manage your subscription
Track your health and fitness assessments over time (for your benefit)
Conduct de-identified research into the effectiveness of the program (with your separate consent – see Section 6)
Improve and develop the reMYnd program and materials
Comply with legal and regulatory obligations

We will only use your information for the purposes described in this policy or as otherwise disclosed at the time of collection. We will not use your data for unrelated purposes without your consent.as otherwise disclosed at the time of collection. We will not use your data for unrelated purposes without your consent.

5. De-identification & Participant Codes

Where your data is used for research, program improvement, or any reporting, it is de-identified before use. This means your name, contact details, and any identifying information are removed and replaced with your anonymous participant code (e.g. RM001).

Your participant code is used on:

Assessment forms and tracking tools
Research data sets
Any aggregated reporting

The link between your participant code and your identity is stored securely and separately, accessible only to authorised program staff..

6. Research Use of Your Data

reMYnd is designed and run by a researcher. Participation in the program will involve contributing to academic research into dementia prevention, exercise, and behaviour change.

Research use of your data is entirely voluntary and governed by a separate Research Consent Form, approved through an NHMRC-certified independent Human Research Ethics Committee (HREC). You may consent to some or all research uses, including peer-reviewed publications and data sharing, without affecting your program participation. You may withdraw consent at any time.

All data used in research will be de-identified. Nothing that could identify you personally will ever be published without your explicit written consent.

reMYnd operates in compliance with applicable ethics and data protection frameworks, including HREC requirements under the National Statement on Ethical Conduct in Human Research and, where applicable, the requirements of the General Data Protection Regulation (GDPR).

7. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share your information with:

Service providers who help us operate the program (including Stripe for payments and ActiveCampaign for member communications) – only to the extent necessary, and under confidentiality obligations
Integrated partner platforms (such as AiCarer), where you have connected a wearable or consented to data sharing – only de-identified or explicitly consented data
University of Queensland research team, for approved research purposes; only de-identified data, and only with your consent
Legal or regulatory authorities, if required by law

We do not share your information with advertisers or third parties for marketing purposes.

8. How We Store and Protect Your Data

Your data is stored across the following secure systems:

Supabase (Sydney region, ap-southeast-2) – member portal backend, assessment data, and program records, hosted on Australian servers
Stripe – payment information (PCI-DSS compliant; we never store card numbers directly)
ActiveCampaign – member communications and email automation

We apply the following safeguards:

Password protection on all systems containing personal data
Two-factor authentication where available
Assessment data stored using anonymous participant codes (not names or contact details)
Access to identifiable data restricted to authorised program staff only
Data hosted on Australian servers in compliance with Australian Privacy Principles

While we take all reasonable steps to protect your information, no system is completely secure. If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

9. How Long We Keep Your Data

We retain your personal information for as long as your membership is active, and for a reasonable period afterwards (generally 7 years, consistent with Australian tax and business record obligations).

Research data that has been included in published studies may be retained in de-identified form indefinitely, as is standard practice in academic research.

You may request deletion of your personal data at any time (see Section 10).

10. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information (subject to legal retention requirements)
Withdraw consent for research use at any time
Complain about how we have handled your information

Where the GDPR applies, you may also have additional rights including data portability and the right to object to processing.

To exercise any of these rights, please contact us at: hello@remynd.com.au

We will respond to all requests within 30 days.

11. Cookies & Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This helps us improve the experience for participants.

You can disable cookies through your browser settings. Note that some features of the website may not work correctly if cookies are disabled.

We do not use cookies to track you across other websites or for advertising purposes.

12. Children’s Privacy

reMYnd is designed for adults aged 40 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

13. Third-Party Links

Our website and program may contain links to external websites (e.g. research articles, partner resources). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently. review their policies independently.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify active participants of any material changes by email.

The current version of this policy is always available at www.remynd.com.au/privacy-policy.

15. Contact Us & How to Make a Complaint

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

reMYnd — Alpha Fitness and Education Pty Ltd ATF Ferstera Family Trust

Email: hello@remynd.com.au

Website: www.remynd.com.au

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992